April 11, 2020
Dear Valued Customer and Community Member,
Thank you for your expressed interest in our Emergency Training School. I wanted to inform you that my Senior Leadership Team and I are closely monitoring all of the updates regarding this pandemic. Effective March 21, 2020 at 9pm, ALL in person services will be postponed until further notice per Governor Murphy’s Executive Order. We are still open to schedule services for the future and provide you access to online training depending on the course that you are interested in. We will be monitoring conditions and will reopen our in-person training as soon as we are approved too. On April 7, 2020, our NJ governor extended the shutdown of non-essential businesses for an additional 30 days. As stated above, we continue to monitor the current situation day by day).
Customer Service hours (April 12- May 1, 2020)
Please allow us 48 hours to respond to all messages.
ALL billing questions or concerns MUST be in writing by email to firstname.lastname@example.org. Please allow a minimum of 48 hours and a max of 72 hours to respond to your needs. We are not responsible for missed messages in other locations. Please be aware that we do not have a timeframe as to when in-person training will be made available. Furthermore, we wanted to share with you that all of our instructors are being kept informed of these policies and will continue to take the recommended precautionary steps in helping to prevent the spread of illnesses in our classes.
We are asking Instructors and Customers to follow to following protocols:
The following protocols are taking place when we re-open for in-person training until further advised by the CDC and the American Red Cross.
Until further notice, customers will be able to transfer to any class within a 12 month period for no additional fees. Our refund policy will remain the same.
If you have any questions or concerns about our current plan or our school, please do not hesitate to reach out to us by calling 732-307-4241 or emailing us at email@example.com . We are urging everyone to stay up to date with recommended guidelines and procedures by their local health departments. Safety is my top priority. Be well and be safe.
Justin M. Gala
Certifications For Life Inc.