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Frequently Asked Questions

Registration and Payment Questions

How do I pay for a course?

There are two ways for you pay for your course. You can register and pay  for your course date or you can ask to pay by invoice. Please note that you must have be 18 years or older to register yourself or another individual for a course! In addition, you must pay via credit card for your course. We do not accept walk-ins, cash or check!


Can I come to your office to speak to someone or make payment: 

We apologize! Customer support is only available by phone call, text message, or email since we work at remote locations. 


Why do you charge for course cancellations?

Believe it or not, there is usually a wait-list of customers who would like to attend the class you registered for, but they can not attend due to the short notice for when someone cancels. The other reasons why we charge for course cancellations are because we are paying instructors who gave up their time to teach you, training materials can not be returned/refunded to our vendors, and classroom space can not be refunded in such a short notice due to the contracts that we sign to provide all of our customers a comfortable training space. We highly recommend that you call or email us at least 48 hours in advance, so you are not charged any late fees. 


Do I have to purchase any additional items from the checkout page?

No you do not. 


Why are other classes in the local area cheaper?

We price match other training centers as long as they are current prices in the given year and match the course title, course description, and course syllabus that we are offering. The American Red Cross has a flat fee for digital certifications. Unlike other organizations, you do not have to pay any hidden fees for online course access, e-textbooks, or training materials. We provide it all for you. Lastly, we have a dedicated team of instructors who go through extensive trainings. They deserve to be paid appropriately. 


Do you offer 100% online courses?

NO! Please be-careful as the states of NJ, NY, and PA require that a portion of the class requires participants to practice their skills under the supervision of trained instructors. Please check with your local health department if you still have concerns about in-person learning requirements. 


Can I bring my children to my training class?

We do not have staff to supervise your children, but we do have a waiting room for your child/ children to wait in. We are NOT responsible for supervising your child/children or any damage, lost/stolen items, or behavior that may occur. Please keep in mind that we are in a professional office and there are other businesses with customers present. 


How long will it take to receive my certification?

5-10  business days, not including weekends or holidays to receive your certificate. If you were given an extension to complete your online portion, it is your responsibility to email proof of completion for your certification to be processed. An additional 5-10 business days excluding weekends and holidays will be added onto the time from your date of completion. It will be delivered via email directly from the American Red Cross, so please check your email frequently. Please note that your certification will come in an 8.5x11" printable PDF. If you wish to print a card, you will have to contact the American Red Cross. Certifications for Life does not have involvement in how certifications are delivered and in which form they are delivered in. If you do not receive a certificate after 10 business days, please give Certifications For Life a call so we can contact our Red Cross representative.


What is your refund policy?

For all CPR/AED courses, you can get a partial refund of the classroom fee up until 2 days (48 hours) before the class session. It is important to note that when you cancel your class, classroom supplies, materials, and training equipment CANNOT be returned to vendors. You will have to pay a cancellation fee of $50.00. This is non-negotiable. For Lifeguard Training Classes, you can get a  partial refund of the classroom fee up until 2 days (48 hours) before the class session. It is important to note, that when you cancel your class, classroom supplies, materials, and training equipment CANNOT be returned to our vendors. When you cancel a class, you will have to pay a cancellation fee of $100.00. This is also non-negotiable. Please read the course policies and expectations for the course that you have chosen to register for. Each course is different and it is up to our customers to read all necessary information before the start of your course. We adhere to all American Red Cross, state, and local protocols. Certifications For Life Inc. reserves the right to cancel any class for any reason without providing any refund to the above customer. Note that courses are usually canceled due to inclement weather. If this ever occurs, you will be scheduled for the next available session. If the facility closes at any time, we will inform you as soon as we know and you will be transferred to the next available session.


How can I check that I registered for a course?

After successful registration, a confirmation email will be sent to you. If you do not receive your confirmation email , please call us or email us! Customer Agents will assist you.


Where can I find my direct/deep link? 

You can find your direct/ deep link in the middle of your confirmation email. 


Who do I call if I have technological issues/concerns with my online section of the course? P

Please call 1-800-RED-CROSS and email us a case ID Number for both of our records.


When do I have to make my payment for my course? 

All payments are due by 5pm 1 day before your scheduled class.


Do you accept cash or checks as a payment method? 

Only corporate clients can make payments by check. No cash! Credit/Debit cards are always acceptable.


What credit/Debit cards do you accept?

  1. Visa
  2. MasterCard
  3. Discover
  4. American Express  


When I am registering my child for a class it is asking me for a driver's license, but my child is to young or my child does not have a driver's license. What do I do?  The parent/Guardian needs to put their driver's license. We ask for this as the parent/guardian is the individual who Certifications For Life inc. will contact regarding the account. The other reason, is to make sure that an adult 18 years of age or older truly created the account.


What forms of photo ID are accepted to gain entry into my class? A drivers license for all customers who are at least 17 years of age or older. For customers who are younger the following will be accepted: passport, birth certificate, school ID or a parent or guardian who is listed on the account who brings their driver's license will be acceptable. Nothing else will be accepted. NO EXCEPTIONS.  


How late can I arrive to my class? Our courses are professional. Punctuality is a requirement. However, our instructors understand that things happen and are out of the control of our customers. We give a grace period of 10 minutes. After 10 minutes, instructors and our security guards will deny access into our classes. Our classes are time sensitive that meet the requirements of the Red Cross. It is not fair to the other customers in the class to be held up. As a courtesy for calling or showing up to our location, we will transfer you into the next available class at no additional cost. There are no refunds offered for customers who are late. Instructors notate the times for when customers arrive.


Will the instructors allow me into the class when I did not complete my online course or cannot provide an online completion certificate? NO! The online portion needs to be completed before attending the skills session. NO EXCEPTIONS!


Can the instructor provide me something in writing that I completed the course? We apologize we can’t. We can provide a phone call verification with a written email from you  that you attended the skills session and depending on whether the instructor tells you that you successfully completed the course, we can state that your certification is in the process of being created.


Will I receive a certification at the end of my class? ONLY for customers who pay for same day certification processing which is available when registering for a class. All other customers will get their Certifications 5 -10 business days excluding weekends and holidays. Instructors need to the time to complete grades as does the Red Cross need the time to make sure that we administered your course to fidelity.


If I fail my course, can I get a refund? 

No! We apologize, but you will need to register for another class and re-pay the fee. Each course has certain assessments and core objectives that the course participant needs to meet by the end of their course. It is up to the discretion of the instructor to decide if a participant has met the objectives.


Do you accommodate course participants who have special needs? 

Yes, we do. Every instructor is highly qualified and trained to work with our course participants who have special needs. The instructors are trained to work with participants who have 504 plans IEP’s as well as physical disabilities . If you have specific concerns, please call us or email us.


I did not receive my certification! 

What do I do? After 5 -10 business days, please check your spam box. If you do not see your certification in your spam box, please contact us by phone or email. We will provide you an answer as to where your certification is. You can even call 1-800-RED-CROSS.  


Can I have certification cards instead of a paper certification? 

Yes, you can. You can print card sized certifications right from your digital  certification link. Please keep in mind, that you will have to pay for your own cardstock. You can also ask 1-800 for certification cards. There is a fee that Red Cross will ask for in order to get those cards.

About The Company

What is Certifications For Life, Inc.?

Certifications for Life, Inc. is a privately owned educational consulting firm, located in Central New Jersey, dedicated to equipping the local community with the tools needed to save a life in the event of an emergency. Our knowledgeable staff has been expertly trained not only by the American Red Cross, but also by major institutions as well. You're in good hands.


Who is Certifications for Life affiliated with?

We are proudly affiliated with the American Red Cross as a Licensed Training Provider (LTP) of Lifeguarding, CPR/AED, and First Aid Classes with the State of New Jersey. Each of our instructors are all licensed through the American Red Cross.


What services can you offer me?

We offer an array of American Red Cross courses, ranging from basic Adult CPR to Lifeguarding, to aquatic management training. We also offer in-service training for companies and individuals who would like to sharpen either their own skills or the skills of their employees! Our Risk Management department can also help evaluate the readiness of your facility in case of an emergency!


Are you hiring?

​Yes! We are currently seeking American Red Cross Instructors, AHA Instructors, Water Safety Instructors trainers, and instructor trainers. and more!​ Visit our Opportunities page for more info. We also offer an internship!


Where can I find your Terms & Conditions of service?

We encourage you to read our Terms & Conditions before enrolling in a course. You will be required to sign a copy of these Terms & Conditions stating you acknowledge them before you attend your course.


I am not happy with the service that Certifications For Life Inc. has provided me. Who can I contact?

We would like to resolve all concerns as best as possible. Customer experience is important to us. You can call or email us to speak to our administration team. You can also call 1-800-RED-CROSS and discuss your concerns.