Terms & Conditions

Registration and Refund Policy

For all classes, you are entitled to a partial refund in the event you cancel your enrollment at least 48 hours before the course starts. You will receive the course fee back minus $50 for CPR courses, and the course fee minus $100 for all instructor-level/aquatics courses. Refunds can take up to 90 days. The reason why we charge for no shows and course cancellations is because it is difficult to get a customer last minute to replace the individual who does not show up in the class or for the customer who cancels. Also, we do not get a refund for classroom space, class training equipment, or any last minute preparations preparing for your class. The moment you register is the moment we start working on your individual training.  Additionally, there will be no "refunds" for any acts of war (whether declared or not), hostilities, invasion, act of foreign enemies, terrorism or civil disorder; act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods). There will also be NO REFUNDS for pandemic or epidemic crises. 

Terms & Conditions

  1. Classroom/Web Based Courses (Blended Learning): The State of New Jersey Health Department has approved “Certifications For Life, LLC” and the American Red Cross to administer blended learning courses. Blended learning classes are web-based courses in which customers choose to do 50% of the course work online and 50% in a skills practice on the appropriate equipment under the supervision of a certified, trained American Red Cross Instructor. ALL online course work is to be completed before the start of the skills session. The participant is expected to bring the proper identification and online completion certificate to enter the class and receive the appropriate certifications. “Certifications For Life, LLC.” does NOT own or have any administration access to your online learning management portal. This online learning management portal is managed and created by the American Red Cross. Therefore, Certifications For Life, LLC is NOT responsible for any troubleshooting, difficulty with access, completion, or loss of progress with this online learning management system. Certifications For Life, LLC is ONLY responsible for the in-person class training sessions. All difficulties, questions, or concerns with the online learning management system needs to be communicated with 1-800-RED-CROSS by phone or by emailing support@redcrosstraining.org. Please send all documentation and your case id number to us, so we can assist with your in-person training session. It is the customer's responsibility to notify “Certifications For Life, LLC” of any technological issues that are faced in conjunction with contacting 1-800-REDCROSS and retrieving a case ID number to document their concerns with Red Cross Support. It is important to note that “Certifications For Life, LLC” is ONLY responsible for the teaching points that the American Red Cross provides instructors from the nationally-approved Instructor’s manual. Moreover, the participant/guardian agreeing to the Terms and Conditions needs to be aware that the American Red Cross decides which key skills and lecture content is presented.
  2. Illness/Personal Emergencies. “Certifications For Life, LLC” understands that sudden illnesses and emergencies happen and are out of the your control. American Red Cross training courses have attendance requirements to meet state and local protocols. If you cannot attend a course due to an unexpected illness or family emergency, you will be placed into the next available class at no additional fee (provided you bring the appropriate documentation from a verified source supporting your absence). “Certifications For Life, LLC” reserves the right to determine whether or not the documentation is sufficient for no additional charges. If there is no documentation sent in or if “Certifications For Life, LLC” feels that your documentation does not meet course policies, then you will have to repay for the whole course. Please read about the additional fees for Blended Learning Courses regarding having to cancel your skills session or online session due to personal emergencies or sudden illnesses.
  3. Certification Status. Once the instructor has advised that you passed, certifications will be processed and delivered by email. Each class has testing requirements needed to earn certification status. “Certifications For Life, LLC.” has a responsibility to report all activity to the Red Cross and State. It is the discretion of the trained Red Cross Instructor based on the course requirements to determine whether an individual customer has met these standards. Failure to meet these testing requirements will result in having to repay for another class. Again, there are NO REFUNDS. Certifications are processed after the following steps have taken place within 5 business days: (1) Your instructor has informed the above customer that they have successfully met all course objectives. (2) Payments, signed Terms and Conditions, and registration forms are completed. Failure to make payments and return the above paperwork will result a delay in the above customer’s certification being processed. If payment/paperwork is not made within 12 months, then “Certifications For Life, LLC.” will not process the above customer’s certification and will direct them to retake their course.
  4. Equipment Returns. All equipment purchases are final upon sale. There are no refunds.
  5. Account Security. “Certifications For Life, LLC” requires every customer to fill out an account. Each account is protected by a series of questions only an adult 18 years of age can fill out. “Certifications For Life, LLC.” will release account information to ONLY law enforcement with/ or without a subpoena. Accounts can only be filled out if the individual customer is at least 18 years of age or older. Parents/ Guardians can fill out an account for their child who is at least 11 years of age. However, all communication and billing will be the responsibility of the Parent or Guardian who creates the account profile for their child. Employers and supervisors can fill out accounts for their staff members, but they need to inform customer support if they are paying for the account.  Employers need to keep in mind that the ‘certification’ belongs to the staff member participating in the course regardless of who pays for the course per industry guidelines. The Customer Support Center will ask customers security questions in order to validate the individual over the phone. If a customer refuses or fails to answer the security questions regarding the account, the customer service representative will notify that the information provided is incorrect and that the call must end. We will do our best to notify the above customer that someone has been trying to get into your account and if needed will notify local law enforcement. Due to the sensitive nature of your account, “Certifications For Life, LLC” has a team of highly qualified account specialists trained to handle all concerns with your accounts. We respond to all financial concerns by email for your records as well as ours. Customers will receive an email from billing@certsforlife.net in a timely fashion to discuss your financial concerns. Our Customer Service Department does NOT respond to billing inquiries. Please forward all billing inquiries to the above email address.
  6. Medical Emergencies. “Certifications For Life, LLC.” has staff members trained to respond to emergencies but is not responsible for medical information not disclosed. As the student, legal parent or guardian, I release and hold harmless Certifications For Life Inc, LLC, its owners and operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of Certifications For Life, LLC, its owners and operators or in route to or from any of said premises. In consideration of and through my involvement in any of the courses Certifications For Life , LLC at our home location or any off-site location where services are offered, I (or on behalf of my minor child), acknowledge and agree that I risk bodily injury, including paralysis, dismemberment, and death, as well as loss or damage to property; I knowingly and freely assume all such risk; and I (or on behalf of my minor child) for myself, and on behalf of my heirs, assigns and next of kin hereby release, hold harmless and promise not to sue Certifications For Life , LLC, or any off-site training location, the instructors of the program, or the persons involved in the facilitation of this program, with respect to all such injury, paralysis, dismemberment, death and/or loss or damage (except that which is resultant of gross negligence and/or willful or wanton misconduct.) I certify that (or on behalf of my minor child) to be the best of my knowledge, I am in good physical condition and have no disease or injury that would impair my performance or result in my being injured during any program participation. In addition, I (or on behalf of my minor child) do hereby grant permission for duly authorize medical treatment by certified professionals to be administered to me (or my minor child) in the event of injury and that all costs are my responsibility.
  7. Lost or Stolen Items. “Certifications For Life, LLC” is not responsible for any items that are lost or stolen when attending our courses. Please lock up any valuables or leave valuable items at home.
  8. Billing Issues: “Certifications for Life, LLC.” follows all consumer laws and is straightforward with all charges. It is your responsibility to stay on top of all payments and invoices. Invoices are electronically sent to the email address under your account. If a customer would like a hard copy of their invoices, they will need to request so in writing to billing@certsforlife.net There will be an additional $2.00 charge per printed invoice; QuickBooks or Square send invoices. When a customer is sent an invoice, there will be a designated due date for when a customer needs to make a payment. All payments need to be paid on the due date by 5pm. Anything after 5pm on the due date is considered late and will result in (1) one late penalty fee of $35.00, and then a 10% finance charge  will be added to your invoice for every 14 days that payment is not made. For any invoice that is 90 days overdue, we will suspend your account and your invoice will be transferred to debt collections.
  9. Cancellations. When a customer cancels their enrollment in a course, there is a non-negotiable $50.00 plus processing fees for cancellation for all CPR/AED basic level courses and in-service training sessions. For lifeguard training courses and instructor level-training courses there is a nonnegotiable $100.00 fee plus processing fees for cancelling any aquatics based or instructor based course. Customers can cancel their registration by removing themselves from a scheduled course, but need to inform our organization by phone call or email. If you do NOT inform us by phone call or email, then you will NOT receive a refund even if it is within the 48-hour period. Cancelling a course does NOT mean that you will get a refund. You MUST request a refund to our billing department. Our billing agents will determine whether a customer qualifies for a refund. Our customer support agents and administration team will work with you to get you into the next available course. “Certifications For Life, LLC.” reserves the right to cancel any class for any reason without providing any refund to the above customer. Note that courses are usually cancelled due to inclement weather, building closures/maintenance, or low enrollment (where the minimum number of course participants fails to meet course administration guidelines). If this ever occurs, you will be transferred into the next available skill session/class for no additional fees within a 12-month period. After 12 months have passed, the above customer will need to repay in full for the class that they choose. If a customer chooses to cancel their pass (course plan) on their own, they will still have to pay the appropriate cancellation fee for the specific course registered. If “Certifications For Life, LLC.” cannot provide the canceled course within a 12-month period, then “Certifications For Life, LLC.” will refund 100% of the money to you with no cancellation fees charged.
  10. No Shows. If a customer does not show up for their registered class, customers will have to pay $50.00 to all basic level CPR/AED courses and in-service training courses and $100.00 to all aquatics based courses and instructor level courses. The participant will also have to re-pay in full for the course.
  11. Class Transfers. Certifications For Life, LLC. will transfer you into any class for no additional fees if you request so by phone or email more than 48 hours in advance. Anything transfers requested less than 48 hours will incur a $50 plus processing fees without proper documentation. After payment is made for a class transfer, customers need to either call or re-schedule their class online. A customer is enrolled once they receive a confirmation notice. Payments for transfers does NOT mean they are enrolled or registered for the next available class.
  12. Identification Documents/Account Security. “Certifications For Life, LLC.” takes pride in keeping registration accounts secured. Each class has minimum age requirements where we are responsible for making sure you are able to show the proper identification for certification processing. Customers who are 17 years of age or older are required to show a driver’s license or passport with photo ID to enter the course. For course participants under the age of 17, the following points of identification are acceptable: Birth certificate, School ID with the school’s name and photo ID of the student, Passport with photo ID, or a parent or guardian’s driver’s license. Failure to provide the at least one of the appropriate points of identification will result in the above customer from being admitted into their course.
  13. Transportation. “Certifications For Life, LLC.” and our building security team is NOT responsible for participant transportation to and from the course location. It is the responsibility of the participant to arrange transportation in a timely manner. A $1/minute charge may be incurred if a participant's ride is excessively late once the course concludes.
  14. Moving/Relocation. If the participant plans on relocation to another town/state during the time of the course, documentation must be provided in order to be considered for a refund (it is a not a guarantee).
  15. Punctuality. Instructors and security will not allow customers in after 10 minutes from the start time of the class. Each course has a time sensitive syllabus that must be adhered too. Punctuality is a must to avoid disturbing other course participants and the instructors in session. Customer agents will re-schedule you for the next available class if you know you are going to be late.
  16. Media/Image/Video Consent. The above customer agrees to allow Certifications For Life, LLC. and our staff to use his or images or videos in any form or format, for use at any time, in any media, marketing, advertising, illustration, trade or promotional material. A customer/parent/guardian can change their mind at any moment by informing us in writing.
  17. Communication. Customers are responsible for reading all emails. We are not responsible for any emails misplaced in spam boxes. However, we will be more than happy to re-send any information needed.
  18. Saved Payments On File. Customers can choose whether or not they would like to leave their Credit/Debit card information on file. If a customer chooses to leave their payment information on file, “Certifications For Life, LLC.” reserves the right to charge the card for any fees owed on the account. If you do not want to continue leaving your card on file, please send a letter by email to us.
  19. Advertisement on 3rd Party Sites. “Certifications For Life, LLC” is NOT responsible for the way that our classes are advertised on third party websites (Red Cross, etc.). Each organization has the right to display our company information according to their terms and conditions. All company information can be found on our website and through our course registration emails. Any concerns with how a third party company displays our courses needs to be communicated with the specific company where there is a concern.
  20. Price Matching. Certifications For Life, LLC  reserves the right to choose which NJ training centers, courses, and fees to be considered for the price matching option for our customers. Customers are expected to upload a current website, a url with a shopping cart, or an invoice to be considered for the price matching discount. In order to earn a "price match", the course has to be within the state of NJ, the title of the course has to be the same as the course we are advertising, and the certification processed has to be the same. Certifications For Life, LLC. will review the information submitted and respond in writing by email whether the information uploaded qualifies. No other discounts or promotions can be applied to your purchase when choosing to use our price match option. All price matching sales are final after completed and no other discount can be applied to the course purchased. All price matching websites, shopping carts, or invoices have to be from the current year. Anything from the previous year will not be accepted as prices change year to year. ARC, AHA, and ASHI change their prices and we are constantly researching the market. Certifications For Life, LLC. can eliminate this option for customers as needed with or without customer notification. Certifications For Life, LLC adheres to all consumer laws, policies, and procedures when offering price matching options to our customers. Price matching will only occur on the cost of the course, and does not include tax rates, credit card processing fees, or any other organization specific charge.
  21. Wait list. Wait lists will open once a class has filled. We understand that each customer would like to attend classes when it is convenient, however we have class size requirements that allow our course participants to be comfortable. Signing up for the wait list is “free” of cost. There are “no” fees to cancel or be removed from the wait list. Customer support agents will call you as soon as they are informed of an opening. Customer support agents can not predict when a customer will cancel as we can not control when course participants cancel their registration. Customers on the wait list will be called in the order that they signed up. However, if there is no response from a customer, we will move down the list to give other customers an opportunity to take our classes. Payment will be due on the day that the customer agrees to enroll into the class. If a customer does not make a payment, they will be  removed from the course and another customer on the waiting list will be given the opportunity to enroll and pay for the course.
  22. Chargeback Claims. When a customer files a charge back claim for which the above organization respectfully disagree that the customer is not entitled to their funds, there will be a $25.00 fee for fees charged to us by our merchant bank for disputing the charge back. 
  23. Parent Pick Up. Parents or guardians are required to pick up their child by coming into our office suite or designated location to ensure the safety of your child. Written consent is required if you would like your child to be released at the end of our class without a parent or guardian physically coming to pick up "your child". If you choose to allow your child to be transported by "Uber, Lyft, etc", the instructional staff or any team member of Certifications For Life., LLC is not responsible for verifying the adult controlling the vehicle. We highly recommend teaching your child how to verify their own ride using this means of transportation or actually picking them up form our class locations.
  24. Security Cameras. Certifications For Life Inc LLC teaches at many different  locations. We are required by law to inform you of the locations that have them. Our corporate headquarters has security cameras in and around the suite and building for the sole purpose of safety and security. The cameras do not belong to Certifications For Life Inc., LLC. Certifications For Life Inc., is NOT responsible for any of the recordings or tapings. For any questions about our security measures, please reach out to us.
  25. Virtual Training Classes. Certifications For Life Inc is given permission from certain agencies to provide “Virtual Training “ courses to participants. During virtual trainings, participants understand and agree that “Certifications For Life, LLC” will use third party virtual meeting room software such as Zoom and google meets. “Certifications For Life, LLC” is NOT responsible for these third party virtual programs not working, interruptions, disconnections, or lost of services ( NO REFUNDS will be given for the above) It is the individual course participant’s responsibility to check to see if their device is compatible with the appropriate software specifications to meet course objectives. The above participant also understand that “Certifications For Life, LLC” will require that all participants have a working camera and provide consent that the instructor for their given class is REQUIRED to record and use the camera for quality assurance purposes including exam proctoring/ security requirements. The above participant MUST be 18 years of age or older to participate in virtual training classes or must have a parent/guardian who is at least 18 years of age or older who will be present during virtual trainings where minors are allowed to be in the training. “Certifications For Life, LLC” reserves the right to share recordings, photos, and pictures with law enforcement, program administrators, and for social media purposes that adhere to the guidelines of our “Media Consent” policy stated above. Participants also DO NOT have permission to share exams or print the written exams outside of the “virtual training” classroom. Written exams will be virtually sent by the Instructor of the course . Participants will NEED written permission from the instructor or training agency  to copy, print, or disseminate the written exam for any purposes outside of the training course.  Failure to follow exam security protocols will result in having your certification revoked and formal prosecution by law enforcement. “Virtual training“ is a privilege and can be taken away at anytime from our training agencies.
  26. Payment Authorization by Credit Card/ Debit Card/Check: The Individual’s name (who is 18 years of age or older) on the credit card/Debit Card/Check is acknowledging that they are “aware” that their credit card/debit card/check is being used to make payment for the services being paid for,  providing consent to use method of payment for the above services by Certifications For Life Inc., LLC., and that individuals name on the card is responsible for all payments and fees associated with our terms and conditions.

Please Note

The above Terms and Conditions is a service agreement between the individual customer listed above and “Certifications For Life, LLC”. You must be at least 18 years or older to enter into this agreement. All Terms and Conditions in this service agreement are in accordance with the law. Our terms and conditions are fluid conditions/protocols that are updated many times throughout the year to meet all American Red Cross Training protocols and consumer laws. This means that the terms and conditions can change at anytime with or without the consent of the individual customer. These Terms and Conditions will be shared with appropriate parties of the law with or without subpoena, and without consent of the individual listed on this contract, as “Certifications For Life, LLC.” adheres to all consumer laws and will cooperate with the law as requested. Failure to adhere to the Terms and Conditions is a breach of the service agreement and can result in prosecution. The individual will be responsible for all payments due for the services that are/or were going to be offered, which include materials, supplies, instructor fees, and anything owed from falsified chargeback claims, in addition to any legal fees associated in the above service agreement.