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Registration and Refund Policy
Please note that our credit card processing systems have informed us that when providing a refund, the credit card processing systems will now charge our organization processing fees for processing refunds to customers who request the refunds in the aprroved timely fashion as stated in our terms and conditions. For CPR/AED/ First aid and babysitter training classes, you are entitled to a partial refund in the event you cancel your enrollment at least 48 hours before the course starts. You will receive the course fee back minus $79 American Red Cross/ ASHI CPR courses. For AHA CPR/AED Courses the same timeframe is required to get a partial refund minus a $55 . NO REFUNDS will be provided to customers who are registered for American Red Cross/ AHA/ or ASHI CPR/AED/ First Aid training less than the 48 hours. For American Red Cross Lifeguard Training, American Red Cross/ AHA Instructor Training, and our Certified Pool Operator Courses you can receive a partial refund up until 7 days before the class minus a $250. NO REFUNDS will be provided less than 7 days before the course as our vendors will not provide us a refund for any last minute cancellations. Refunds can take up to 90 days. The reason why we charge for no-shows and course cancellations is that it is difficult to get a customer last minute to replace the individual who does not show up in the class or for the customer who cancels. Also, we do not get a refund for classroom space, class training equipment, or any last minute preparations preparing for your class. The moment you register is the moment we start working on your individual training. Please note that it is the individual customer or organization contact’s responsibility to check to see which certification program they need to take. NO REFUNDS will be given when a customer or organization needs to switch to another certification training program as we offer ALL training programs required. There will be a class transfer fee if you ask to transfer less than 48 hours before your class. Additionally, there will be no "refunds" for any acts of war (whether declared or not), hostilities, invasion, an act of foreign enemies, terrorism or civil disorder; an act of God (such as but not limited to, fires, explosions, earthquakes, drought, tidal waves, and floods). There will also be NO REFUNDS for Pandemic or Epidemic crises.
II. Classroom/Web Based Courses (Blended Learning): The State of New Jersey Health Department has approved “Certifications For Life, LLC.” the American Red Cross, ASHI, and AHA to administer blended learning courses. Blended learning classes are web-based courses in which customers choose to do 50% of the course work online and 50% in a skills practice on the appropriate equipment under the supervision of a certified, trained American Red Cross/ ASHI/AHA Instructor. ALL online course work is to be completed before the start of the skills session. The participant is expected to bring the proper identification and online completion certificate to enter the class and receive the appropriate certifications. “Certifications For Life, LLC.” is ONLY responsible for providing customers with the appropriate direct link access (online learning management system access), appropriate course textbook, classroom equipment, trained instructors, and a highly informative skill session. “Certifications For Life, LLC.” does NOT own or have any administrative access to your online learning management-portal from any of the training programs. This online learning management-portal is managed and created by the program you registered for such as American Red Cross, American Safety and Health Institute, and American Heart Association. Therefore, Certifications For Life, LLC is NOT responsible for any troubleshooting, difficulty with access, completion, or loss of progress with this online learning management system. Certifications For Life, LLC is ONLY responsible for the in-person class training sessions. All difficulties, questions, or concerns with the online learning management system need to be communicated with the appropriate agency's customer support number and appropriate email address. Please send all documentation and your case id number to us, so we can assist with your in-person training session. It is the customer's responsibility to notify “Certifications For Life, LLC” of any technical issues that are faced in conjunction with contacting the appropriate agencies and retrieving the appropriate documentation. It is important to note that “Certifications For Life, LLC” is ONLY responsible for the teaching points that the American Red Cross/ American Safety and Health Institute, and American Heart Association provide instructors from the nationally-approved Instructor’s manual. Moreover, the participant/guardian agreeing to the Terms and Conditions needs to be aware that the American Red Cross/ American Safety and Health Institute, and American Heart Association decide which key skills and lecture content is presented.
III. Illness/Personal Emergencies: “Certifications For Life, LLC” understands that sudden illnesses and emergencies happen and are out of your control. American Red Cross training courses have attendance requirements to meet state and local protocols. If you cannot attend a course due to an unexpected illness or family emergency, you will be placed into the next available class at no additional fee (provided you bring the appropriate documentation from a verified source supporting your absence). “Certifications For Life, LLC.” reserves the right to determine whether or not the documentation is sufficient for no additional charges. If there is no documentation sent in or if “Certifications For Life, LLC.” feels that your documentation does not meet course policies, then you will have to repay for the whole course. Please read about the additional fees for Blended Learning Courses regarding having to cancel your skills session or online session due to personal emergencies or sudden illnesses.
IV. Certification Status: Once the instructor has advised that you passed, certifications will be processed and delivered electronically by email directly from the American Red Cross, ASHI, or AHA . It is the responsibility of the customer to check their individual email inboxes including their spam folders for receipt of their certifications. Any customer requests for certifications that have been expired for more than 30 days will be referred to reach out to the training agency for copies of their certifications as we will not be able to provide a copy. Each class has testing requirements needed to earn certification status. “Certifications For Life Inc.” has a responsibility to report all activity to the American Red Cross/ ASHI/ AHA and State. It is the discretion of the trained Instructor based on the course requirements to determine whether an individual has met these standards. Failure to meet these testing requirements will result in having to repay for another class. Again, there are NO REFUNDS. Certifications are processed after the following steps have taken place within 5 -20 business days depending on the certification program you registered for and the following has been submitted to the appropriate coordinators: (1) Your instructor has informed the above customer that they have successfully met all course objectives. (2) Payments, signed Terms and Conditions, and registration forms are completed. (3) The instructor/ Instructor trainer has submitted the paperwork and the paperwork has been approved by the appropriate coordinator. Failure to make payments and return the above paperwork will result in a delay in the above customer’s certification being processed. If payment/paperwork is not made within 12 months, then “Certifications For Life, LLC.” will not process the above customer’s certification and will direct them to retake their course.
V. Equipment Returns: All equipment purchases are final upon sale. There are no refunds.
VI. Account Security: “Certifications For Life, LLC.” requires every customer to fill out an account. Each account is protected by a series of questions only by an adult 18 years of age or older. “Certifications For Life, LLC.” will release account information to ONLY law enforcement with/ or without a subpoena. Accounts can only be filled out if the individual customer is at least 18 years of age or older. Communication and billing will be the responsibility of the Parent or Guardian, or adult who is listed as the billing contact. Employers and supervisors can fill out accounts for their staff members, but they need to inform their staff members of our policies to avoid any confusion, miscommunication, and our expectations. Employers need to keep in mind that the ‘certification’ belongs to the staff member participating in the course regardless of who pays for the course per industry guidelines. The Customer Support Center will ask customers security questions in order to validate the individual over the phone. If a customer refuses or fails to answer the security questions regarding the account, the customer service representative will notify that the information provided is incorrect and that the call must end. We will do our best to notify the above customer that someone has been trying to get into your account and if needed will notify local law enforcement. Due to the sensitive nature of your account, “CCertifications For Life, LLC.” has a team of highly qualified account specialists trained to handle all concerns with your accounts. We respond to all financial concerns by email for your records as well as ours. Customers will receive an email from firstname.lastname@example.org in a timely fashion to discuss financial concerns. Our Customer Service Department does NOT respond to billing inquiries. Please forward all billing inquiries to the above email address.
VII. Medical Emergencies: “Certifications For Life, LLC.” has staff members trained to respond to emergencies, but is not responsible for medical information not disclosed. As the student, legal parent or guardian, I release and hold harmless Certifications For Life Inc, LLC, its owners and operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of Certifications For Life Inc., LLC, its owners, and operators or in route to or from any of said premises. In consideration of and through my involvement in any of the courses Certifications For Life Inc., LLC at our home location or any off-site location where services are offered, I (or on behalf of my minor child), acknowledge and agree that I risk bodily injury, including paralysis, dismemberment, and death, as well as loss or damage to property; I knowingly and freely assume all such risk; and I (or on behalf of my minor child) for myself, and on behalf of my heirs, assigns and next of kin hereby release, hold harmless and promise not to sue Certifications For Life Inc, LLC, or any off-site training location, the instructors of the program, or the persons involved in the facilitation of this program, with respect to all such injury, paralysis, dismemberment, death and/or loss or damage (except that which is resultant of gross negligence and/or willful or wanton misconduct.) I certify that (or on behalf of my minor child) to the best of my knowledge, I am in good physical condition and have no disease or injury that would impair my performance or result in my being injured during any program participation. In addition, I (or on behalf of my minor child) do hereby grant permission for duly authorized medical treatment by certified professionals to be administered to me (or my minor child) in the event of injury and that all costs are my responsibility.
VIII. COVID-19 Waiver/Disclaimer: I hereby release and agree to hold Certifications For Life Inc., LLC harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the class locations, or that may otherwise arise in any way in connection with any services received from Certifications For Life Inc., LLC. I understand that this release discharges Certifications For Life Inc., LLC from any liability or claim that I, my heirs, or any personal representatives may have against the licensed training provider with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Certifications For Life Inc, LLC. This liability waiver and release extends to the class locations together with all owners, partners, team members, customers, and vendors. Please note that precautions, the verbiage of our waiver, insurance requirements, etc are subject to change based on state health department requirements, insurance, CDC recommendations, and training partner requirements. It is recommended that if you are NOT comfortable with our policies regarding COVID-19, you do not register for training classes until you are comfortable.
IX. Lost or Stolen Items. “Certifications For Life Inc, LLC.” is not responsible for any items that are lost or stolen when attending our courses. Please lock up any valuables or leave valuable items at home.
IX. Billing Questions/ Concerns: “Certifications For Life Inc, LLC.” follows all consumer laws and is straightforward with all charges. It is your responsibility to stay on top of all payments and invoices. Invoices are electronically sent to the email address under your account. If a customer would like a hard copy of their invoices, they will need to request so in writing to email@example.com There will be an additional $2.00 charge per printed invoice; QuickBooks or Square send invoices. When a customer is sent an invoice, there will be a designated due date for when a customer needs to make a payment. All payments need to be paid on the due date by 5pm. Anything after 5pm on the due date is considered late and will result in (1) one late penalty fee of $35.00, and then a 10% finance charge will be added to your invoice for every 14 days that payment is not made. For any invoice that is 90 days overdue, we will suspend your account and your invoice will be transferred to debt collections.
X. Cancellations: When a customer cancels their enrollment in a course, there is a non-negotiable $75 + processing fee for cancellation of all American Red Cross/ASHI CPR/AED basic level courses and in-service training sessions. For AHA CPR/AED courses there is a non negotiable $40 + processing fee. For lifeguard training courses, instructor level-training courses, and CPO training classes, there is a nonnegotiable $200 fee plus processing fee for canceling any aquatics based, management, or instructor based course. Customers can cancel their registration by removing themselves from a scheduled course, but need to inform our organization by phone call or email. If you do NOT inform us by phone call or email, then you will NOT receive a refund even if it is within the timeframe listed above to earn a partial refund. Canceling a course does NOT mean that you will get a refund. You MUST request a refund to our billing department. Our billing agents will determine whether a customer qualifies for a refund. Our customer support agents and administration team will work with you to get you into the next available course. “Certifications For Life Inc, LLC.” reserves the right to cancel any class for any reason without providing any refund to the above customer. Note that courses are usually canceled due to inclement weather, building closures/maintenance, low enrollment (where the minimum number of course participants fails to meet course administration guidelines) or now with a possibility of COVID-19 exposure or state-mandated shutdowns. If this ever occurs, you will be transferred into the next available skill session/class for no additional fees within a 12-month period. After 12 months have passed, the above customer will need to repay in full for the class that they choose. If a customer chooses to cancel their class (course plan) on their own, they will still have to pay the appropriate cancellation fee for the specific course registered. If “Certifications For Life Inc, LLC..” cannot provide the canceled course within a 12-month period, then “Certifications For Life Inc, LLC.” will refund 100% of the money to you with no cancellation fees charged within a 90 day period.
XI. No Shows: If a customer does not show up for their registered class, customers will have to pay $75 to all basic level CPR/AED courses as we have to make last minute arrangements to pay a staff member to meet minimum participant ratios per each curriculums course administration guidelines.. For no shows for our lifeguard training or our instructor level classes, there will be a $200 fee charged to also meet minimum course requirements so the other participants who attended their class can have their class delivered. For CPO training classes, there will be a $75 fee for no shows/ no calls. The participant will also have to repay in full for a future course.
XII. Class Transfers: Certifications For Life Inc, LLC. will transfer you into any class for no additional fees if you request so by phone or email more than 48 hours in advance for all CPR/AED training courses. Certifications For Life Inc., LLC will transfer you into any lifeguard training or instructor level class if you request the transfer 7 days before the start of your class. . Any transfers requested for our cpr/aed/first aid class less than 48 hours will incur a $75 plus processing fees without proper documentation. Any transfers requested for our lifeguard training or our instructor level training classes less than 7 days will incur a $200 fee plus processing fees without proper documentation as a spot is being reserved with the chance that another participant could take the spot. After payment is made for a class transfer, customers need to either call or re-schedule their class by calling or emailing us. A customer is enrolled once they receive a confirmation notice. Payments for transfers do NOT mean they are enrolled or registered for the next available class. If the class transfer invoice is not received by the due date on the invoice, the title of the invoice will change to course cancellation.
XIII. Identification Documents/Account Security: “Certifications For Life Inc, LLC.” takes pride in keeping registration accounts secured. Each class has minimum age requirements where we are responsible for making sure you are able to show the proper identification for certification processing. Customers who are 17 years of age or older are required to show a driver’s license or passport with a photo ID to enter the course. For course participants under the age of 17, the following points of identification are acceptable: Birth certificate, School ID with the school’s name and photo ID of the student, Passport with photo ID, or a parent or guardian’s driver’s license. Failure to provide at least one of the appropriate points of identification will result in the above customer from being admitted into their course.
XIV. Transportation:“Certifications For Life Inc, LLC.”’s members or associates are NOT responsible for participant transportation to and from the course locations. It is the responsibility of the participant to arrange transportation in a timely manner. A $1/minute charge may be incurred if a participant's ride is excessively late once the course concludes.
XV. Moving/Relocation: If the participant plans on relocation to another state during the time of the course, documentation must be provided in order to be considered for a refund (it is not a guarantee).
XVI. Punctuality: Instructors will not allow customers in after 10 minutes from the start time of the class. Each course has a time-sensitive syllabus that must be adhered too. Punctuality is a must to avoid disturbing other course participants and the instructors in session. Customer agents will reschedule you for the next available class if you know you are going to be late.
XVII. Media/Image/Video Consent: The above customer agrees to allow Certifications For Life Inc, LLC. and our staff to use his or her images or videos in any form or format, for use at any time, in any media, marketing, advertising, illustration, trade or promotional material. A customer/parent/guardian can change their mind at any moment by informing us in writing.
XVIII. Communication: Customers are responsible for reading all emails. Certifications For Life Inc, LLC. is not responsible for any emails misplaced in spam boxes. However, we will be more than happy to resend any information needed.
XIX. Credit/Debit Cards saved on File: Customers can choose whether or not they would like to leave their Credit/Debit card information on file. If a customer chooses to leave their payment information on file, “Certifications For Life Inc, LLC.” reserves the right to charge the card for any fees owed on the account. If you do not want to continue leaving your card on file, please send a letter by email to us.
XX. Advertisement on Third Party Websites: “Certifications For Life Inc, LLC.” is NOT responsible for the way that our classes are advertised on third party websites (etc. Red Cross/ AHA class connector, or social media profiles ). Each organization has the right to display our company information according to its terms and conditions. All company information can be found on our website and through our course registration emails. Any concerns with how a third-party company displays our courses need to be communicated with the specific company where there is a concern.
XXI. Price Matching: Certifications For Life Inc, LLC. reserves the right to choose which NJ training centers, courses, and fees to be considered for the price matching option for our customers. Customers are expected to upload a current website, a URL with a shopping cart, or an invoice to be considered for the price matching discount. Certifications For Life Inc, LLC. will review the information submitted and respond in writing by email whether the information uploaded qualifies. No other discounts or promotions can be applied to your purchase when choosing to use our price match option. All price matching sales are final after completed and no other discount can be applied to the course purchased. All price matching websites, shopping carts, or invoices have to be from the current year. Anything from the previous year will not be accepted as prices change year to year. ARC, AHA, and ASHI change their prices and we are constantly researching the market. Certifications For Life Inc, LLC.. can eliminate this option for customers as needed with or without customer notification. Certifications For Life Inc, LLC. adheres to all consumer laws, policies, and procedures when offering price-matching options to our customers.
XXIII Copyrighted Materials: All materials, images, promotional materials, videos, website, terms and conditions, contractual agreements have been Copyrighted © 2021 by Certifications For Life Inc, LLC. All rights reserved. Any of the above materials, images, promotional materials, videos, websites, terms and conditions, and contractual agreements cannot be copied or duplicated in whole or by part in any means without express or written agreement. Some materials, images, promotional materials, or videos may be copyrighted property of others; acknowledgment of those copyrights are hereby acknowledged. All such materials are used with permission from the copyright owner/s.
XXIV Course Completion Letters: Course Completion Letters are ONLY available to customers who successfully complete our American Heart Association (AHA) training classes. It is the course participant’s responsibility to complete their courses in the designated timeframe established by their employer, accrediting licensure program, or academic institution. Certifications For Life Inc., LLC’s responsibility is to issue certifications within the designated program guidelines and are not responsible for issuing certifications earlier than required. Course completion letters are another way to document course completion. However, it is up to the employer, health department inspector, or program coordinator to accept the letter as verfication for successful completion of the AHA course the individual registered for. There are NO REFUNDS for any letters that are not accepted by the customer’s employer, department of health inspector, or program coordinator. Letters will be issued within 1-2 business days after successful completion of the course. No letter will be issued if payment is not received or any outstanding balance owed.
The above Terms and Conditions is a service agreement between the individual customer listed above and “Certifications For Life Inc, LLC.”. You must be at least 18 years or older to enter into this agreement. All Terms and Conditions in this service agreement are in accordance with the law. Our terms and conditions are fluid conditions/protocols that are updated many times throughout the year to meet all American Red Cross/ ASHI/ and AHA Training protocols and consumer laws. This means that the terms and conditions can change at any time with or without the consent of the individual customer. These Terms and Conditions will be shared with appropriate parties of the law with or without a subpoena, and without consent of the individual listed on this contract, as “Certifications For Life Inc, LLC.” adheres to all consumer laws and will cooperate with the law as requested. Failure to adhere to the Terms and Conditions is a breach of the service agreement and can result in prosecution. The individual will be responsible for all payments due for the services that are/or were going to be offered, which include materials, supplies, instructor fees, and anything owed from falsified chargeback claims, in addition to any legal fees associated in the above service agreement.
We will be closed on November 23, 2023 for Thanksgiving and we will re-open our call center on Friday 11/24/23 at 11 AM. For the quickest response, please text us at 732-307-4241.